Complaints: We can help when things aren’t right.

At The Openwork Partnership, we know that when something isn’t right, it matters.

For us, it’s personal. We’ll treat you as an individual, listen carefully, and work in partnership with you to put things right.

Our Complaints Management team are here to help. Please fill out the form below providing as much detail as possible so we’re able to understand and best support you.

Click here to access the Complaints Form

Alternatively, you can contact us by phone, in writing or by email.

Call us on 01793 567635 (calls are recorded for training and monitoring). Lines are open Monday to Friday, 9am to 5pm.

Complaints Management
The Openwork Partnership
Auckland House
Lydiard Fields
Swindon
SN5 8UB

Email: clientcomplaints@theopenworkpartnership.com

We’ll respond promptly and explain how we’ll investigate your complaint. We aim to resolve matters as quickly as possible, but if it takes longer, we’ll keep you updated. If we haven’t been able to resolve things within four weeks, we’ll write to you with a progress update. There is no charge for this service.

Most complaints are resolved within eight weeks. If we’re unable to do so, we’ll explain why and let you know what will happen next. We’ll always aim to resolve your complaint directly and fairly.

If, after we’ve completed our review, you’re not satisfied with the outcome, or if eight weeks have passed, you have the right to refer your complaint to the Financial Ombudsman Service. This is a free and independent service that helps resolve disputes between financial firms and their customers.

You can contact them at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

More detail re how to get in touch can be found here: Contact us – Financial Ombudsman service

FCA registration number: 408285